Peak Vista Customer Service Center Representative-Translation in Colorado Springs, Colorado
Title:Customer Service Center Representative-Translation
Locations:3205 N. Academy
Category:Administrative / Clerical / Skill Trades
Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers. We provide primary care services (medical, dental and behavioral healthcare) through 26 outpatient health centers in El Paso, Teller, Lincoln, Adams, Elbert, and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 800 employees and serves 90,000 patients in the Pikes Peak & East Central Plains region. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).
Positions located at 3205 N. Academy, Colorado Springs, CO.
Job Summary (Essential Functions)
The Spanish Interpreter is responsible for understanding and providing Peak Vista's high quality customer service to internal and external customers. The SI agent must demonstrate knowledge of all policies and procedures involving patient information, regulations (HIPPA) and of on-going clinic specific center regulations. The SI agent will also be responsible for providing simultaneous, consecutive interpretations over the phone for appointments or medical visits between patients who prefer to s[eak in their primary language, which is Spanish, a Peak Vista staff who speaks English. In addition to performing interpretations, the SI agent will perform duties of a Customer Service Center agent as needed. Interpret Spanish language calls between patients and staff. Book appointments in Patient Management system and perform other duties as assigned.
High school Graduate/GED equivalent
Candidate must pass Peak Vista Spanish speaking and writing test, as a condition of employment
Minimum of two years in customer service environment
One year in a call center environment and experience with appointment scheduling
Excellent oral command of English and of a second language (Spanish)
Demonstrate professionalism in a demanding, high stress and fast pace environment
Must be flexible and able to prioritize multiple tasks.
Frequent standing and walking, occasional long periods of sitting, moderate bending, moderate energy requirements, and frequent fine motor skills. Looking at computer screen continuously for long periods of time, hearing within normal range. Must be able to lift 20 pounds.
*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.