Oracle Customer Service Analyst 4-Support in Colorado Springs, Colorado
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
In this role, you will be considered the lead customer liaison for 4 -10 strategic, top-revenue Support accounts, and will attend one-on-one meetings with representatives of the strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of businesses, identifying and driving productivity improvement opportunities, coordinating, preparing and qualifying Premier Analysts for Customer Visits and employee mentoring.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
The Client Services Manager (CSM) will work within the Construction & Engineering Global Business Unit (CEGBU) and will ensures a superior client experience by providing hands-on assistance from implementation through ongoing customer support of our Oracle Prime solution.
This role will manage the overall client experience with respect to the Prime Solution, including gathering and documenting business process requirements, defining implementation schedules, product configuration and will be responsible for the overall quality of project deliverables and client satisfaction. As a CSM, he/she will focus on customer success by providing training, ongoing client support, and relationship development. Experience with P6 is a plus for this role.
Title: Customer Service Analyst 4-Support
Location: United States
Requisition ID: 1800061S