The Computer Merchant, Ltd. Customer Care Associate in Colorado Springs, Colorado
Reference # : 18-01036 Title : Customer Care Associate Category: Call Center Customer Service Representative
Colorado Springs, CO
Position Type : Contract Experience Level : 3 Years Start Date / End Date : 04/05/2018 / 03/16/2019
Description Our client seeks a Customer Care Associate to be part of their global organization. In this role you will provide front line support to client customers, resellers, and distributors via phone, email, and chat. Excellent, professional, customer interaction skills are essential to maintain the strong client brand and reputation. Strong process, written and verbal communication skills are required to diagnose and solve non-technical issues while providing timely solutions to customers in a professional manner. Regularly updating systems to record progress of calls in a call tracking system and documenting solutions is required.
The ideal candidate demonstrates an aptitude and appetite for learning, evidenced by the ability to expand upon core knowledge.
•Provide front line (non-technical) phone, email, and chat support to client customers, distributors, resellers, and partners
•Assist customers with access to various client customer portals
•Managing cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
•Publish Knowledge Base Articles and other Customer Care documentation.
•Interacts across multiple internal organizations including Inside Sales, Order Management, Manufacturing, Technical Support, Product Marketing, and Product Management
•Exercises judgment within defined procedures to determine appropriate action
•3+ years of Customer Service experience
•Excellent customer interaction skills.
•Excellent verbal, written and interpersonal communication skills.
•Excellent PC & Windows skills including Microsoft Office
•Strong analytical and problem solving skills (non-technical).
•Ability to handle critical customer issues/problems.
•Ability to determine problems and deliver known solutions with a high level of customer satisfaction.
•Ability to work effectively with and provide guidance to other members of the work group.
Interested? Here's what you do next:
If this position has captured your interest and you are excited to learn more, please apply now and the appropriate TCML Recruiter will be sure to reach out to you soon!
TCM is an EEO/Vets/Disabled Employer.